Privacy Policy
This privacy policy explains how Flashback Industries Limited, trading as Flashback Tape, collects, uses and protects your personal information when you use this website, place an order, contact us, or interact with our services.
Flashback Industries Limited is the data controller for the personal information collected through this website.
1. Information We Collect
When you purchase something from our store, contact us, create an account, subscribe to updates or use our website, we may collect personal information including your name, billing address, delivery address, email address, phone number, order details and payment-related information.
When you browse our website, we may also automatically collect technical information such as your IP address, browser type, device information, operating system, referral source, pages viewed, time spent on the website and general website usage data.
We may collect, store and use the following types of personal information:
- Information you provide when placing an order or making an enquiry
- Billing, delivery and contact information
- Order history and transaction information
- Information provided when subscribing to email updates or marketing
- Technical information about your device, browser and website usage
- Information collected through cookies, analytics tools and advertising platforms
- Any other information you choose to send to us
2. How We Use Your Information
We use your personal information to process and fulfil orders, arrange delivery, provide customer support, respond to enquiries, manage returns, improve our website, prevent fraud, comply with legal obligations and operate our business.
Where you have given permission, we may also use your information to send marketing emails about products, offers, updates or other information relating to Flashback Tape. You can unsubscribe from marketing emails at any time.
3. Consent and Marketing
When you provide personal information to complete a transaction, place an order, arrange delivery or return a purchase, we use that information for the specific purpose of providing the requested service.
If we ask for your information for a secondary reason, such as email marketing, we will either ask for your consent directly or provide a clear opportunity to opt out.
You may withdraw consent for marketing or non-essential communications at any time by contacting us at sales@flashbacktape.co.uk.
4. Disclosure of Information
We may disclose your personal information where required by law, where necessary to protect our legal rights, where needed to fulfil your order, or where required to operate our website and business services.
This may include sharing relevant information with delivery companies, payment providers, website platforms, IT service providers, analytics providers, advertising platforms, professional advisers and legal or regulatory authorities where necessary.
5. Shopify
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online.
Your data may be stored through Shopify’s data storage, databases and general Shopify applications. Shopify stores data on secure servers and provides tools to help process orders, payments and customer information.
If you choose a direct payment gateway to complete your purchase, payment data is processed securely in accordance with applicable payment security standards. We do not directly store your full card details on our own systems.
For more information, you may wish to review Shopify’s own terms and privacy information.
6. Third-Party Services
We use selected third-party service providers to help operate our website, process payments, fulfil orders, provide delivery services, manage communications, analyse website performance and run advertising or marketing campaigns.
Third-party providers will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. Some providers may have their own privacy policies explaining how they handle your personal information.
Certain providers may be located outside the United Kingdom. Where personal information is transferred internationally, we aim to use providers that apply appropriate safeguards for data protection.
When you leave our website or are redirected to a third-party website or application, you are no longer governed by this privacy policy and should review the privacy policy of that third-party website or service.
7. Security
We take reasonable precautions and use appropriate technical and organisational measures to help protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Although no method of transmission over the internet or electronic storage is completely secure, we work with reputable platforms and service providers and follow reasonable security practices to protect customer information.
8. Cookies
Our website uses cookies and similar technologies to help the website function properly, remember items in your basket, improve user experience, analyse website performance and support advertising or marketing activity.
Cookies may be used by Shopify, Google, Pinterest and other service providers connected to our website. These cookies may collect information about your device, browsing activity, visits, cart contents, preferences and interactions with our website.
You can control or block cookies through your browser settings. Please note that blocking some cookies may affect the functionality of the website, including checkout, basket and account features.
9. Analytics
We use Google Analytics and similar tools to understand how visitors use our website. These services help us measure website traffic, user behaviour, page performance and the effectiveness of our marketing activity.
Google Analytics may collect information such as pages visited, time spent on the website, device type, browser type, approximate location and interactions with the website. Google may also use this information in accordance with its own privacy policies.
You can use browser settings, cookie controls or Google’s available opt-out tools to manage how Google Analytics collects information about your browsing activity.
10. Google Ads
We may use Google Ads, including remarketing and conversion tracking, to help advertise our products and understand the performance of our advertising campaigns.
Google Ads may use cookies or similar technologies to show relevant adverts, measure conversions and understand how users interact with our website after clicking an advert.
You can manage your Google advertising preferences through Google’s ad settings and your browser or device privacy settings.
11. Pinterest
We may use the Pinterest Tag and related advertising tools to measure website activity, improve advertising performance and show relevant adverts on Pinterest.
This may include tracking user interactions with our website and, where applicable, using enhanced matching features. Enhanced matching may use securely hashed customer information, such as email addresses, to help attribute conversions and improve advertising relevance.
Pinterest processes information in accordance with its own privacy policy and user settings.
12. Age of Consent
By using this website, you confirm that you are old enough to enter into a contract or that you are using the website with the consent of a parent or guardian where required.
13. Your Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to access, correct, delete, restrict or object to the processing of your data, and the right to request data portability where applicable.
You also have the right to withdraw consent for marketing communications at any time.
To exercise any of these rights, or to ask a question about how your personal information is handled, please contact us using the details below.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will take effect when posted on this website.
If we make significant changes, we may update this page to make customers aware of what information we collect, how we use it and under what circumstances it may be shared.
If our business is sold, transferred, merged or reorganised, customer information may be transferred as part of that process so that the business can continue to operate and provide services.
15. Contact Information
If you would like to access, correct, amend or delete personal information we hold about you, make a complaint, withdraw consent, or request more information, please contact us at:
Email:
sales@flashbacktape.co.uk
Mail:
Flashback Industries Limited
Unit 37, Exeter Business Centre
39 Marsh Green Road West
Exeter
EX2 8PN
United Kingdom